Shipping Policy
Shipping Policy
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
The time frame of an order delivery is divided into two parts:
- Processing time: 3-7 Days
- Shipping time: 14~30 Days
Shipping methods:VitalShopNL.com werkt met grote internationale verzendbedrijven zoals FedEx, SF Express, DHL, UPS en EMS, die samenwerken met lokale koeriers, waardoor we rechtstreeks bij jou kunnen afleveren.
Shipping fee: Free returns within 180 days for purchases over AED 7.40, free delivery and free returns within 180 days for purchases between AED 48 and AED 66.99, free delivery and free returns within 90 days for purchases over AED 48 and free returns within 90 days for purchases over AED 1 - AED 47.99.
When can I expect to receive my shipment?
All orders are shipped from our warehouse within 7 business days of the order being placed. Shipment will arrive in between 10-20 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.
How can I track my order?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.
What are your shipping rates?
We have a fixed shipping rate of $5.99 USD to all destinations worldwide.
Which countries do you ship to?
Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via service@fresheven.com.
How can I change my Shipping Address?
Changing of address is only allowed on or before 11:00pm (PDT, -7 GMT) on the same day of placing an order. You may contact us via service@fresheven.com to request for such changes.
Can I deliver to another address, other than my card billing address?
Yes, it is possible.
How is my order shipped?
Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.